Productboard review

Productboard is a full product management system with feedback at its center. A customer insights repository gathers feedback from forms, portals and integrations, and the Spark AI agent summarizes it, surfaces findings and opportunities and writes feedback reports. Insights link to features, which feed custom prioritization formulas, dependency tracking and timeline or column roadmaps with release planning. Product Portals let customers vote, with custom voting questions, localization, moderation and portal SSO, and an embedded portal option. The Business plan includes 25 contributors, unlimited feedback, 2 Product Portals and product usage integrations with Amplitude and Mixpanel, while Enterprise adds unlimited contributors, SAML SSO, SCIM, custom roles and Salesforce. The pricing page lists no prices and asks for a demo on both plans, so we could not verify a figure. Teams that only need a voting board will find it heavier than they need, and the setup takes more effort than lighter tools.

Who it is for

Product organizations that want feedback insights, prioritization and roadmaps in one system of record.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Spark AI agent with feedback summaries, findings and comprehensive feedback reports
• Customer insights repository, customer boards and feedback forms
• Product Portals for voting, with custom voting questions and portal SSO
• Timeline and column roadmaps with release planning
• MCP server, MCP connectors and 25+ native integrations

Strengths and weaknesses

• Strength: Links feedback directly to features and roadmap items
• Strength: Custom prioritization formulas and dependency tracking
• Strength: Unlimited feedback and teamspaces on Business
• Weakness: No public prices; Business requires a demo request
• Weakness: Business includes 25 contributors and 2 Product Portals
• Weakness: SAML SSO, SCIM and the Salesforce integration need Enterprise

Key facts

• Free plan: No
• Plans: Business and Enterprise, priced on request
• Contributors: 25 on Business, unlimited on Enterprise
• Integrations: 25+ native

Where it ranks

Productboard is No. 7 in our Best Customer Feedback Software verdict.