Smartsupp review

Smartsupp is built for small online shops and prices by plan rather than by seat at the low end. The free plan gives 1 operator a combined inbox for live chat, WhatsApp, Messenger and Instagram, limited to 25 conversations a month and a 14-day history. Solo costs $17 a month on annual billing and adds unlimited conversations, email accounts, basic automated messages and 50 AI reply assists a month that can also translate messages. Plus at $25 a month covers 3 operators and adds Flows automation, MCP and API access and 250 AI reply assists, and Expert costs $83 a month. An AI shopping assistant can answer when the team is offline, and the widget supports proactive engagement and lead generation. The drawback is scale: the operator counts are small, so larger teams will pay for extra operators or look elsewhere.

Who it is for

Solo store owners and small ecommerce teams that want low flat pricing.

Price

Free plan for 1 operator; Solo $17 per month billed annually; 14-day free trial.

Solo $17 / month
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Live chat, WhatsApp, Messenger and Instagram in one inbox, even on the free plan
• Unlimited conversations and email connection on paid plans
• AI reply assists that also translate messages
• Flows automation and MCP and API access on Plus
• AI shopping assistant for answers when the team is offline

Strengths and weaknesses

• Strength: Flat monthly price rather than per-seat pricing on Solo and Plus
• Strength: Multichannel inbox included on the free plan
• Strength: Unlimited conversations from the Solo plan
• Weakness: Free plan allows only 25 conversations a month and a 14-day history
• Weakness: Solo includes just 1 operator
• Weakness: Flows automation needs the Plus plan

Key facts

• Free plan: Yes, 1 operator and 25 conversations a month
• Plans: Free, Solo $17, Plus $25, Expert $83 a month on annual billing
• Plus operators: 3 operators

Where it ranks

Smartsupp is No. 7 in our Best Live Chat Software verdict.