Usersnap review

Usersnap began as a visual bug reporting widget and now covers the wider feedback cycle. Each project collects feedback through widgets or surveys, and channel sources pull insights out of tools such as Gong, Zoom and ServiceNow. An opportunity board scores roadmap ideas with flexible value scoring, and AI writes project summaries, adds categorization labels and drafts replies. Announcements publish a changelog. Plans scale by projects and channel sources: Starter includes 2 seats and 2 projects, Growth moves to unlimited seats with 10 projects, 20 channel sources, segments and email automations, Professional adds sentiment processing, public boards and spaces, and Premium adds custom branding and permission management. The pricing page we fetched showed euro prices only, so we have not listed a US dollar figure. Integrations cover Slack, Jira, Azure DevOps, Linear, Zendesk, Salesforce and 50+ other tools. Teams that want a public voting board should note it starts on Professional, two tiers above entry.

Who it is for

Product and QA teams that want visual feedback, surveys and bug reports from users with many teammates involved.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Projects for collecting feedback, running surveys and ingesting channels
• Opportunity board with flexible value scoring
• Channel sources that extract insights from Gong, Zoom and ServiceNow
• AI summaries, categorization labels, replies and sentiment processing
• Slack, Jira, Azure DevOps, Linear, Zendesk, Salesforce and 50+ integrations

Strengths and weaknesses

• Strength: Unlimited seats from the Growth plan
• Strength: Announcements and a changelog included on every plan
• Strength: Free trial that can earn a month of Premium access
• Weakness: Pricing shown here in euros, not US dollars
• Weakness: Starter allows only 2 seats and 2 projects
• Weakness: Public boards and sentiment processing start on Professional

Key facts

• Free plan: No, free trial
• Seats: 2 on Starter, unlimited from Growth
• Projects: 2 on Starter, 10 on Growth, 20 on Professional, 50 on Premium
• Integrations: 50+ tools

Where it ranks

Usersnap is No. 6 in our Best Customer Feedback Software verdict.