9 Best CRM for Shopify of 2026

Klaviyo treats the Shopify customer list as the base of its CRM. Its help center explains a two-way sync: shoppers who accept email or SMS marketing at checkout or in Shopify forms land in a Klaviyo list automatically, and Klaviyo can write profiles back to Shopify, either for every profile or only for customers who already exist there. Profile data such as contact details, locale, subscription status and message events moves between the systems, and stores using Shopify Markets can sync their international catalogs. On top of that profile, Klaviyo builds segments and flows, and the plans now bundle a Customer Hub, a helpdesk and a Customer Agent, so the same record serves marketing and support. The free plan covers 250 active profiles and 500 emails a month, and the Email plan starts at $20 a month for 500 active profiles. The tradeoff is cost: pricing follows your active profile count, so a large list of past buyers raises the bill.

HubSpot fits Shopify stores that also sell to wholesale buyers, run a service team or want one CRM across channels. Its Shopify Data Sync, documented in the HubSpot knowledge base and available on all plans, links HubSpot contacts to Shopify customers and companies to companies in both directions, while orders, abandoned checkouts and discount codes (in beta) flow from Shopify into HubSpot. After the first sync, records update within 10 minutes of a change. HubSpot says you can then segment contacts by cart or order data and report on orders next to the rest of your CRM. Limits matter: Shopify metafields do not sync, and custom field mappings need a paid Data Hub Starter plan. The CRM itself is free, with Starter from $15 per seat per month. Pure direct-to-consumer brands may find Klaviyo closer to their daily work, but HubSpot gives a broader view of the customer.

Gorgias answers the support half of this list's question. It is a helpdesk made for Shopify merchants, and its Shopify integration page shows order history and customer data in a profile next to every ticket. Agents can create, duplicate, edit and refund Shopify orders without switching tabs, and replies can pull in names, order numbers and shipping addresses as variables. Rules and macros handle repeat questions such as where an order is, and machine learning tags intents like shipping, refund or exchange. Pricing follows ticket volume rather than seats: the Starter helpdesk is $10 a month for 50 tickets, with a $0.40 fee for each ticket past the limit, and an AI Agent add-on starts at $30 a month. Gorgias does not send marketing campaigns, so most stores pair it with Klaviyo or Omnisend. For teams who mainly need a customer view while they answer tickets, it is the most Shopify-focused option here.

Omnisend is a lighter, cheaper route to the segmentation side of a Shopify CRM. It connects to Shopify, pulls in shopper data and offers pre-built automation workflows, and its AI looks at your audience and suggests segments. Email and SMS share the same segments, and a product recommender inserts items into each email based on browsing and purchase behavior. The free plan covers 250 contacts and 500 emails a month with 24/7 support, and Standard costs $48 for the first three months at 500 contacts with 6,000 emails a month, after a 30% introductory discount. Stores moving from Klaviyo can have flows, lists, segments and templates moved for them. Omnisend does not handle support tickets or B2B deals, so it is a marketing CRM rather than a full customer system. For stores that mainly want segments built from orders, it covers the job for less.

Before paying for a separate CRM, check what the Shopify admin already does. Shopify describes its segmentation as free for merchants, with no cap on customers and a growing set of templates, and segments update automatically as customers are added or their details change. The Help Center shows a segment editor on the Customers page that combines filter names, operators and values, plus a ShopifyQL editor for custom queries; the default view lists name, subscription status, location, orders and amount spent. Segments can then drive discounts for high-value customers, personalized messages and Shopify automations, and consent capture helps with GDPR and CCPA. What you do not get is a support inbox, a sales pipeline or the browse-level behavior signals that Klaviyo and Omnisend collect. Shopify plan prices showed only in another currency from our location, so check the US pricing page.

Brevo is the budget pick for Shopify stores that want customer segments tied to order data. Its Shopify app syncs customer data, purchase history and order status in real time, and Brevo says all customer data and order history sync once you connect. Segments can use purchase history, product collections, customer tags and lifetime value, and campaigns can go out by email, SMS, WhatsApp or chat. Pricing is by monthly email volume rather than contacts alone: Starter is $9 a month or $97 a year, with 500 contacts at the 5,000 email tier, and Standard is $18 a month. The jump to Professional at $499 is steep. Brevo offers fewer store-specific automation triggers than Klaviyo and has no ticket view with order actions like Gorgias, but for a store that wants synced profiles and campaigns across several channels at a low price, it is good value.

ActiveCampaign suits Shopify stores that want more automation control than an email tool offers and a CRM option next to it. Its native Shopify integration, built by ActiveCampaign and included with Starter, Plus, Pro and Enterprise, supports welcome emails, upsell and cross-sell automations after purchase, review requests, promotions and abandoned cart alerts. Starter costs $15 a month billed yearly for 1,000 contacts and 10,000 email sends, with multi-step automation and 250+ templates, while an enhanced CRM is offered from Plus. The catch is segmentation depth: the plan comparison lists Starter segmentation as limited, so order-based segments need a higher tier. There is a 14-day free trial but no free plan. For stores that already think in automation sequences, it is a capable CRM and marketing pair; for simple segment campaigns, Klaviyo or Omnisend are easier.

Re:amaze is a shared inbox and live chat helpdesk with a native Shopify integration. Its integration page says agents can see and manage customer orders, process refunds and create draft orders while they answer, and Shopify dynamic variables can go into response templates and workflows. Shopify rules allow customer segmentation inside the helpdesk, and live chat, automated messages, contact forms and FAQs publish to the storefront through Shopify's API without theme edits. Basic costs $29 per team member per month, or $26.10 billed annually, with unlimited email inboxes, social channels and chatbots. Because it charges per seat, costs grow with the team, while Gorgias charges by ticket volume. It has no marketing campaign tools, so pair it with a marketing CRM. For a small team that wants chat, FAQs and order context in one inbox, it is a practical choice.

Zoho CRM is a sales CRM first, so it suits Shopify sellers who also run a sales process or already use Zoho apps. The free edition covers 3 users with contacts, leads, deals, workflows, reports and a mobile app, and paid editions add workflow and assignment rules, CPQ and Zia AI predictions. The Shopify link comes from the Shopify Integration for Zoho CRM extension on Zoho Marketplace, built by Encodingz, which imports Shopify customers as contacts and syncs customer, sales and product data so you can track purchases and spend. That makes it a workable order-synced CRM, but the connector is a separate paid extension from a third party, and setup takes more effort than with Klaviyo or HubSpot. Zoho's pricing page offers USD, though our fetch did not show USD figures, so check current edition prices on Zoho's site.